All products sold on GrowAce.com are offered with a 30 day warranty against any manufacture defects. The manufacture will replace any defective parts within the warranty period. Damages caused by misuse, improper maintenance or neglect are not covered by the manufactures warranty. In most cases, warranty coverage is taken care of directly by us. If for any reason, your product is defective, please contact us directly through our contact us page.
We understand that when you're in the middle of a grow cycle, time is critical. If you need a replacement product that is covered under warranty, you may put a deposit on the replacement product in order for us to ship the replacement product immediately. Once the defective product is received and verified to be defective, the deposit payment will be refunded.
The warranty is voided if:
• The product(s) is modified
• The product(s) is damaged due to natural causes.
• The product(s) is damaged due to an accident.
• The product(s) is vandalized or stolen.
• The product(s) does not get proper or periodic maintenance.
• The product(s) is used in a manner which it was not intended for.
Only parts will be covered under the manufactures defect warranty. It is the responsibility of the customer to determine which part is defective. Customer is responsible for repairs or installation of new exchange parts. Only defective parts will be exchanged.
GrowAce.com is committed to providing our customers with the best price available online! At GrowAce.com we work hard to offer the most competitive pricing available, but if you find a lower price online, let us know and we'll match it! In fact, if you find a lower price within 30 days of your original purchase date, we'll refund you the difference.
Complete the Best Price Guarantee form below to request a quote or price difference refund.
Best Price Guarantee Terms and Conditions:
Item must be the identical model from an authorized U.S. dealer. Specifically, the product must have the same U.S. manufacturer's warranty, model number, and contain the same components. GrowAce.com will price match only in-stock products.
GrowAce.com reserves the right to verify another online company's product availability and price before issuing a price match.
GrowAce.com does not match auction websites or refurbished products.
The Best Price Guarantee does not apply to obvious pricing errors or clearance/close-out items.
Best Price Guarantee applies to the total purchase price of the item. Total purchase price includes shipping, taxes, or other discounts.
Write Your Own Review
Don't see the answer you need?Ask a Product Expert! The answer will be emailed to you and then posted here.
There are no entries.