We understand the importance of privacy to many of our customers. Most orders placed on GrowAce.com are shipped in plain brown boxes without any identifying markings. We also black wrap entire pallets if your order shipps freight.
Orders are normally shipped within 24 hours, however, in some cases longer shipping times may occur. If you need the part(s) by a specific date, please notify us by phone at 1-888-621-0062 and we will do everything that we can to accomodate this request. GrowAce.com ships to any location where Fedex and the US Postal Service can deliver.
Free shipping offers only apply to destinations within the continental United States and items will be shipped via standard ground shipping. Multiple item orders may be shipped separately and on different days. Any costs incurred by GrowAce.com for unauthorized shipment refusal and without first obtaining an RMA number from GrowAce.com, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. A 15% restocking fee will be charged on any order if delivery is refused, or 10% restocking free for store credit. Any authorized return shipment to GrowAce.com and GrowAce.coms' suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers' expense. We will only shop to your billing address linked to the credit card unless you fill out our Credit Card Authorization form. Internation shipping costs on returns are not the liability of GrowAce.com at any time and must be paid for by the customer in the return process. All orders shipped to international locations are subject to import and duty fees.
Once your package leaves the warehouse, we'll send you an email with tracking number. You can click the tracking number in that email anytime to see where your package is. you can also check your order statues by logging in to your account and clicking on the My Orders link.
Should you have any questions or concerns about our shipping policy, please contact us.