GrowAce.com allows returns on products that are in new condition and are returned in the original packaging within 15 days of purchase. "New condition" means that the product has is in the same condition as it was received in. All returns must be called in or emailed in advance. Please call 1888-621-0062 for a Return Merchandise Authorization number (RMA) for shipping the product(s) back to us. Return shipping and insurance charges are the responsibility of the customer. Any merchandise returned without an RMA or any merchandise returned freight collect is subject to being refused.
- Please check the box for any physical damage before signing or receiving the package. Notify the Fedex driver at the time of delivery if you notice any physical damage to the box. Products with damage delivered by FedEx, UPS or USPS shall be reported by the customer to the courier company and file a claim accordingly to the courier company
- Products damaged by neglect or abuse will not be covered by warranty.
- Return shipping and insurance charges are the responsibility of the customer.
- The Shipping, Handling and Insurance Fees paid by buyers are NOT included in return credit issued.
- Please allow 1-2 week turnaround time for your return to be processed.
- If your product arrives damaged or defective or is found to be defective within the first 5 days of normal use, a replacement or refund will be given at the discretion of GrowAce.com.
- Returns are not accepted on products that have been altered.
- All returns must be called in or emailed in advance and given a Return Authorization Number (RMA #). Only items originally purchased within 30 Days from the date of delivery will be considered for return
- Return Authorization Number(RMA #) is required before any replacement claim will be accepted.
- All returns must be shipped within 1-2 weeks of the RMA being issued. Any returns that exceed this time will not be eligible for a refund and the product can be shipped back to the buyer at the buyer's expense.
- Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.
- The item must be shipped back with care as not to be received damaged.
- All returned merchandise must be in its original carton or packaging.
- All returned merchandise is subject to a 15% restocking fee, this includes the processing fee.
- Items on clearance and glass bulbs are FINAL SALE ITEMS. ( If damaged during shipping, a replacement will be covered under the warranty policy )
- Due to the nature of some products, we are unable to accept returns for them.
Should you have any questions or concerns about our shipping policy, please contact us.