All products sold on GrowAce.com are offered with a 30-day warranty against any manufacturer defects. In many cases, the warranty coverage on many products exceeds the past 30 days. Please check the Warranty Information tab for each specific product. The manufacturer will replace any defective parts within the warranty period. Damages caused by misuse, improper maintenance or neglect are not covered by the manufacturer's warranty. In most cases, warranty coverage is taken care of directly by us. If for any reason, your product is defective, please contact us directly through our contact us page. All shipping costs are non-refundable. The buyer is responsible for the return shipping back to GrowAce.com unless notified otherwise by a representative. Any nondefective products returned to GrowAce.com will incur a return shipping charge that is the responsibility of the buyer or will fall under the return policy if applicable.
The warranty is voided if:
• The product(s) is modified
• The product(s) is damaged due to natural causes.
• The product(s) is damaged due to an accident.
• The product(s) is vandalized or stolen.
• The product(s) does not get proper or periodic maintenance.
• The product(s) is used in a manner which it was not intended for.
Only parts will be covered under the manufactures defect warranty. It is the responsibility of the customer to determine which part is defective. The customer is responsible for the repairs or installation of new exchange parts. Only defective parts will be exchanged.
Should you have any questions or concerns about our shipping policy, please contact us.